When you call us, you will reach a highly-trained team member who will spend time learning about your personal situation. After identifying the best program for your student loans, our experienced document processing team will prepare your paperwork for submission to the Department of Education. You can rest assured it will be handled in a professional and timely manner. In fact, we are so confident in our work that our processing services are backed by a 100% money back guarantee. If we process your documents and the DOE does not approve your consolidation we will refund you 100% of any fees.